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HR Goes Offshore

American and European organizations have gotten used to the idea of outsourcing. The person doing your accounting calculations doesn't necessarily need to be an employee or even live in your country. The offshoring of certain kinds of work to India, Poland or the Philippines is no longer problematic. However, when it comes to offshoring the staff that provides employees with HR support, there is a certain degree of discomfort.

The Challenges

Back-Office Offshoring Not So Easy Either

The Cost Paradox

"The key lesson is that offshoring HR support is different from offshoring finance or IT. For HR support, you need to negotiate a different sort of service level agreement than for finance.
You need different measures of quality."

Stephen Joyce, Practice Leader, The Hackett Group

Offshoring Without Outsourcing

Key Lessons


The Future of Offshoring