Customer-Intensive Office Solutions
Prosource: Growth Through Customer Obsession
For most companies, a growth plan is built around marketing, sales and acquisitions. Prosource, an office equipment and technology solutions provider, is expanding in a unique way: It’s growing a culture. …Read More
Past, Present Fuel Telecommunications
Future at Powernet™
Often, the shortest distance between a company and the customer is a voice or data connection — any form of communication that takes place online or over the phone. For a growing number of companies, Powernet provides that connection.
This Cincinnati-based telecommunications …Read More
Taking Care of the Details
Saves Business Owners Time, Worry
ScrogginsGrear, Consultants and CPAs
Business owners want to focus on their core operations, not the back-office particulars.
Robert Scroggins and Terry Grear, principals of ScrogginsGrear, a management consulting and CPA firm in Cincinnati, say that’s why they make sure none of their client business owners have to worry about such concerns.
“That’s what we do,” says Grear. “We are a part of their team.” …Read More
Technology and Trust
American Business Solutions Inc. Delivers Partnership, Ingenuity and Dependability
Rajeev Dubey, president and CEO of American Business Solutions Inc. (ABSI), knows that in the rapidly changing world of technology, exceptional service and collaboration are just as important as staying on the cutting edge to help clients compete in a global economy. …Read More
Where Lawyers Go When They Need a Lawyer
James E. Arnold & Associates, LPA
When a limited liability company dissolved, one of the former members sued the two principals for $8 million, claiming they had breached their fiduciary duties and had charged excessive management fees. Convinced they had done nothing wrong, the defendants turned to the law firm of James E. Arnold & Associates for help. …Read More
Bank Smart. Live Better.
Third Federal Savings & Loan
The banking industry has taken a beating in recent years, and so have consumers, largely because of bad loans. With frightened depositors fleeing troubled institutions in droves in 2008, many sought greater security with Ohio-based Third Federal Savings & Loan. The company actually gained deposits during the recent recession. …Read More
Pioneering Energy Provider Puts Customers’ Needs First
Interestingly, just as Stand Energy Corporation celebrates its 30th year in operation, its customers have just endured the coldest winter in decades. With such high demand for natural gas and the accompanying spike in heating costs across much of the industry, Stand’s customers and competitors have seen exactly what the company is made of. Indeed, Stand shines brightest in challenging times like these, offering energy consumers peace of mind and vindicating founder Judith Phillips’ customer-centric vision.
Visionary Leader Raises the Industry Bar
Phillips spent the first 11 years of her career in administrative positions with the Columbia Gas System as secretary to the president of three Columbia Gas companies. There she learned the ins and outs of the business and, in the midst of a male-dominated field, Phillips spent the next 11 years as coordinator of propane supply and distribution for the seven-state Columbia marketing area. She was recognized by both the governor of Ohio and the Columbia Gas System for her diligence in delivering propane supplies during the 1970s energy crisis. …Read More
Keeping It Real
Vistage’s Jean Lauterbach Fosters Honest Exchange Among Top Executives
Sometimes the cliché is true. It is lonely at the top, especially when you’re the boss. It can be tough for high-ranking executives to find professional and personal confidants.
That’s why Vistage International creates private peer-to-peer advisory boards where CEOs can discuss everyday issues without fear of judgment, manipulation or backlash. These carefully crafted small groups, limited to about 15-16 people each, are designed to promote growth through confidential, specially facilitated discussions for the world’s top-performing executives. …Read More